Account Management

As the executive director of a hospice agency, you’ve come to appreciate your Hospice Pharmacy Solutions account manager. With a dedicated contact from HPS scheduling quarterly meetings, you have the opportunity to discuss – on a leadership level – your hospice’s business goals and strategies to grow your census.

Your HPS account manager recently notified you of a trend on your Monthly Utilization Report: a high cost associated with Oxycodone prescriptions for pain relief.

The account manager recommended a discussion with an HPS clinical pharmacist on incorporating cost-effective, therapeutic interchange alternatives. The account manager also suggested your hospice staff view the HPS on-demand webinars to get a better understanding of alternative therapies. The next quarter, your account manager reports back that educating your staff of therapeutic alternatives to Oxycodone has significantly reduced the number of prescriptions for this medication. Your account manager demonstrates HPS’ commitment to your hospice’s success and establishes the HPS team as your partner in quality care.

Your Hospice Pharmacy Solutions account manager lays the groundwork for your hospice’s success – identifying a problem before you know it exists. Our account managers are seasoned professionals who understand hospice care and the role your pharmacy benefit manager plays in delivering compassionate and cost-effective end-of-life care. They can proactively point out concerns or step in to resolve an issue.

Each HPS client has a dedicated account manager that works with you to achieve your business goals. Your HPS account manager will:

Serve as main contact for questions or concerns
Conduct client implementation services
Train staff on processes
Proactively monitor your costs, utilization and program performance
Keep you up-to-date on new educational offerings and beneficial programs

Next Learn how HPS Reports and Analytics help your hospice control costs to provide better end-of-life care.

Contact Hospice Pharmacy Solutions about our pharmacy benefit management services for hospice providers.